AI-Powered Support Automation with Outlook, OpenAI & JIRA Ticketing
This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking.
Key Benefits
Multi-channel support (email + web forms) Smart routing to qualified agents based on expertise Consistent ticket creation with full context in JIRA
Perfect For
Support teams handling 50+ requests/day SaaS companies with tiered customer support Organizations wanting to scale support without hiring Teams needing consistent ticket classification
Requirements
Microsoft Outlook (email monitoring) OpenAI API (AI classification) JIRA Cloud (ticket management) n8n instance with AI nodes
Related Templates
Generate Product Ad Copy & CTAs with GPT-4 for Slack and Airtable
ā” AI Copywriter Pro: Instant Ad Copy & CTA Generator Transform product details into compelling marketing copy in second...
Instagram Full Profile Scraper with Apify and Google Sheets
šø Instagram Full Profile Scraper with Apify and Google Sheets This n8n workflow automates the process of scraping ful...
Compare Lists and Identify Common Items & Differences Using Custom Keys
This workflow compares two lists of objects (List A and List B) using a user-specified key (e.g. email, id, domain) and ...
š Please log in to import templates to n8n and favorite templates
Workflow Visualization
Loading...
Preparing workflow renderer
Comments (0)
Login to post comments