Classify support tickets by confidence and route with OpenRouter AI

Combine AI classification with confidence-based routing and category-based fan-out. This template classifies incoming support tickets, routes them by confidence level, and shows an example of how to fan high-confidence items out to the right team.

What you'll do Send a support ticket and watch the AI classify it by category and urgency. See how a Confidence Threshold switch routes items to high, medium, or low confidence paths. Watch high-confidence tickets fan out to Billing, Technical, Sales, or General teams.

What you'll learn How to combine AI classification with Switch nodes for multi-path routing How to implement confidence thresholds that balance automation with human review

Why it matters Not every AI classification deserves the same level of trust. High-confidence results can be auto-routed. Medium ones get flagged for review. Low ones go straight to a human. This lets you phase in automation gradually while keeping quality high.