Manage custom incident response in PagerDuty and Jira

This workflow automatically follows the steps in a custom incident response playbook and manages incidents in PagerDuty, Jira tickets, and notifies the on-call team in Mattermost.

This workflow consists of three sub-workflows, each automating specific steps in the playbook. Read more about this use case and learn how to set up the workflows step-by-step in the blog tutorial How to automate every step of an incident response workflow.

Prerequisites

A PagerDuty account and credentials A Mattermost account and credentials A Jira account and credentials

Nodes

Webhook nodes trigger the workflows when an incident is created in PagerDuty, and when the incidedent is acknowledged and resolved. Mattermost nodes create an auxiliary channel for the on-call team to discuss the incident with buttons to acknowledge the incident and mark it as resolved. PagerDuty nodes update the status of the incident. Jira nodes create an issue about the incident and update its status when it's resolved.