Multi-Department Support Bot with Slash Commands, Pinecone & Telegram

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

/billing - For payment and invoice questions /tech-support - For technical assistance /return-policy - For returns and refunds

Key Features:

Command-based routing Direct department access via slash commands State management Tracks active conversations in PostgreSQL Knowledge base integration Pinecone vector stores for each department Auto-updating New Google Drive documents automatically populate the knowledge base Context-aware Maintains department choice