Track Shipments with DHL/Delhivery APIs & Send Google Sheets Updates to Customers via WhatsApp/Email

This workflow automatically tracks shipments across multiple courier services, updates Google Sheets, and notifies customers via WhatsApp/Email when status changes.

Good to know Runs daily at 9 AM and only sends notifications when shipment status actually changes API costs may apply for courier tracking (Delhivery, DHL) and WhatsApp notifications Requires Google Sheet with proper column structure and valid API credentials Currently supports Delhivery and DHL APIs but easily expandable

How it works Daily Trigger**: Cron node runs workflow every day at 9 AM Get Shipments List**: Fetches all shipment data from Google Sheet Filter Active Shipments**: Excludes delivered orders and empty tracking numbers Route by Courier**: Directs shipments to appropriate API (Delhivery or DHL) Track via APIs**: Makes real-time tracking calls to courier services Parse Tracking Data**: Normalizes different API responses and detects status changes Check Status Change**: Only processes shipments with actual status updates Update & Notify**: Simultaneously updates Google Sheet, sends WhatsApp message, and email notification Execution Summary**: Logs workflow performance metrics

How to use Import the JSON workflow into n8n Create Google Sheet with columns: tracking_number, order_id, customer_email, customer_phone, courier, status, location, last_updated, estimated_delivery Configure credentials: Google Sheets OAuth2, Delhivery API, DHL API, WhatsApp API, SMTP Replace YOUR_GOOGLE_SHEET_ID with actual sheet ID Test workflow manually before enabling daily schedule

Requirements Google Sheets API access Courier API keys (Delhivery, DHL) WhatsApp Business API credentials SMTP email service n8n instance (self-hosted or cloud)

Customizing this workflow Add courier services**: Create new HTTP Request node and update routing logic Change frequency**: Modify cron expression (hourly: 0 * * * , twice daily: 0 9,17 * * ) Customize notifications: Edit WhatsApp/Email templates in respective nodes Add CRM integration**: Insert CRM update node after status change detection