User-Friendly Technical Support Portal for GLPI Ticket Management

Custom Interface for GLPI with n8n

Transform your GLPI system's user experience with a modern, optimized web interface that simplifies technical support ticket creation. How it works

Unified entry portal: Users access an intuitive web form where they select between "Request" or "Incident" Custom data collection: Specific forms adapt fields based on ticket type, requesting only relevant information Automatic processing: The system automatically maps categories and priorities, creates tickets in GLPI via REST API File management: Allows document attachments that are automatically linked to the created ticket Confirmation and tracking: Provides the generated ticket ID for future follow-up

Key benefits

✅ More user-friendly interface than native GLPI interface ✅ Adaptive forms based on request type ✅ Error reduction through automatic validations ✅ Mobile-optimized user experience ✅ Seamless integration with existing GLPI

Setup steps ⏱️ Estimated time: 15-20 minutes Prerequisites

GLPI server with REST API enabled User with application administrator privileges Application token generated in GLPI

Basic configuration

Connection variables: Update GLPI server URL and application token in the "Configuration Variables" node Authentication credentials: Configure HTTP Basic Auth credentials for GLPI connection Category IDs: Identify and map ITIL category IDs in the processing nodes Form customization: Adapt fields, options, and categories according to organizational needs

Activation

Activate the workflow and obtain web form URLs Share the portal link with end users Perform ticket creation tests

Ideal use cases

Companies looking to improve GLPI user experience Organizations needing more intuitive support forms IT teams wanting to reduce miscategorized tickets Companies requiring mobile-friendly support interfaces

Technologies used

n8n (orchestration and web forms) GLPI REST API HTTP Basic Authentication Automatic session management