Workflow Templates

This n8n template watches an outlook shared inbox for support messages and creates an equivalent issue item in JIRA. How it works A scheduled trigger fetches recent Outlook messages from an shared inbox which collects support requests. These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing. Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a title and description of the original request. Finally, the AI generated values are used to create an issue in JIRA to be actioned. How to use Ensure the messages fetched are solely support requests otherwise you'll need to classify messages before processing them. Specify the labels and priorities to use in the system prompt of the AI agent. Requirements Outlook for incoming support OpenAI for LLM JIRA for issue management Customising this workflow Consider automating more steps after the issue is created such as attempting issue resolution or capacity planning.

Automate Amazon searches to Telegram with AI-powered scraping This workflow connects Amazon product lookups to Telegram using AI-enhanced scraping and automation. It lets users send a product name to a Telegram bot and instantly receive pricing, discount, and product links — all pulled dynamically from Amazon. Who’s it for Amazon affiliates Telegram shopping groups Product reviewers & resellers Deal-focused communities Anyone wanting fast price checks without browsing How it works Telegram Trigger receives messages from the user. AI Classifier (via OpenRouter & LangChain) detects whether the user is asking for a product. If yes, it sends the query to Apify's Amazon Scraper to fetch real product listings. The scraped data (price, discount, rating, link) is formatted into a Telegram response. If not a product query, an AI fallback response is sent instead. Requirements Telegram Bot Token Apify API Token OpenRouter API Key (or compatible LLM provider)

Make OpenAI Citation for File Retrieval RAG Use case In this example, we will ensure that all texts from the OpenAI assistant search for citations and sources in the vector store files. We can also format the output for Markdown or HTML tags. This is necessary because the assistant sometimes generates strange characters, and we can also use dynamic references such as citations 1, 2, 3, for example. What this workflow does In this workflow, we will use an OpenAI assistant created within their interface, equipped with a vector store containing some files for file retrieval. The assistant will perform the file search within the OpenAI infrastructure and will return the content with citations. We will make an HTTP request to retrieve all the details we need to format the text output. Setup Insert an OpenAI Key How to adjust it to your needs At the end of the workflow, we have a block of code that will format the output, and there we can add Markdown tags to create links. Optionally, we can transform the Markdown formatting into HTML.

How it works It’s very important to come prepared to Sales calls. This often means a lot of manual research about the person you’re calling with. This workflow delivers a summary of the latest social media activity (LinkedIn + X) for businesses you are about to interact with each day. Scans Your Calendar**: Each morning, it reviews your Google Calendar for any scheduled meetings or calls with companies based on each attendee email address. Fetches Latest Posts**: For each identified company, it fetches recent LinkedIn and X posts and summerizes them using AI to deliver a qucik overview for a busy sales rep. Delivers Insights**: You receive personalized emails via Gmail, each dedicated to a company you’re meeting with that day, containing a reminder of the meeting and a summary of company's recent social media activity. Setup steps The workflow requires you to have the following accounts set up in their respective nodes: Google Calendar GMail Clearbit OpenAI Besides those, you will need an account on the RapidAPI platform and subscribe to the following APIs: Fresh LinkedIn Profile Data Twitter Email example

How it works • Automatically detects when new pages are created in your Notion workspace • Uses AI to generate contextually relevant icons based on page titles for perfect visual representation • Fetches random high-quality cover images from Unsplash to add visual appeal to each page • Seamlessly integrates with your existing Notion workflow without manual intervention Set up steps • Connect your Notion workspace using API credentials - takes about 5 minutes to configure • Set up AI service integration for intelligent icon generation based on page titles • Configure Unsplash API access for random cover image fetching • Configure webhook triggers to monitor new page creation events • Test the workflow with a sample page to ensure proper functionality • Keep detailed setup instructions and troubleshooting tips in the workflow notes for future reference This template helps streamline your Notion workspace by automatically beautifying new pages with AI-generated icons and stunning Unsplash covers, saving you time while maintaining a visually appealing and professional appearance across your knowledge base.

How it works It’s very important to come prepared to Sales calls. This often means a lot of manual research about the person you’re calling with. This workflow delivers the latest social media activity (LinkedIn + X) for businesses you are about to interact with each day. Scans Your Calendar**: Each morning, it reviews your Google Calendar for any scheduled meetings or calls with companies based on each attendee email address. Fetches Latest Posts**: For each identified company, it fetches recent LinkedIn and X posts Delivers Insight**s: You receive personalized emails via Gmail, each dedicated to a company you’re meeting with that day, containing a reminder of the meeting, list of posts categorized by the social media platform, and direct links to posts. Setup steps The workflow requires you to have the following accounts set up in their respective nodes: Google Calendar GMail Clearbit Besides those, you will need an account on the RapidAPI platform and subscribe to the following APIs: Fresh LinkedIn Profile Data Twitter Email example

Automated weekly report that summarizes technology stack changes, trends, and insights from your tracked companies. 🚀 What It Does Compiles weekly technology updates Highlights significant changes Identifies emerging trends Provides actionable insights Delivers scheduled reports 🎯 Perfect For CTOs and technical leaders Sales and marketing teams Business intelligence Technology consultants Market researchers ⚙️ Key Benefits ✅ Weekly digest of changes ✅ Trend analysis ✅ Competitive intelligence ✅ Time-saving automation ✅ Data-driven decisions 🔧 What You Need BuiltWith API access n8n instance Email service (for delivery) Google Sheets (for data storage) 📊 Report Includes New technology adoptions Technology removals Industry trends Competitive analysis Custom metrics 🛠️ Setup & Support Quick Setup Get your first report in 15 minutes with our step-by-step guide 📺 Watch Tutorial 💼 Get Expert Support 📧 Direct Help Stay ahead of technology trends with a comprehensive weekly digest of your industry's technology landscape.

This n8n template leverages n8n's multi-form feature to build a 2 part job application submission journey which aims to eliminate the need for applicants to re-enter data found on their CVs/Resumes. How it works The application submission process starts with an n8n form trigger to accept CV files in the form of PDFs. The PDF is validated using the text classifier node to determine if it is a valid CV else the applicant is asked to reupload. A basic LLM node is used to extract relevant information from the CV as data capture. A copy of the original job post is included to ensure relevancy. Applicant's data is then sent to an ATS for processing. For our demo, we used airtable because we could attach PDFs to rows. Finally, a second form trigger is used for the actual application form. However, it is prefilled to save the applicant's time and allow them to amend any of the generated application fields. How to use Ensure to change the redirect URL in the form ending node to use the host domain of your n8n instance. Requirements OpenAI for LLM Airtable to capture applicant data Customising the workflow Application form is pretty basic for this demonstration but could be extended to ask more in-depth questions. If it fits the job, why not ask applicants to upload portfolio works and have AI describe/caption them.

This n8n template can monitor and detect changes to a webpage's contents and notify you only when a change occurs. Great to keep an eye on and track publicly available documents such as company TOS, government policy or competitor pages. How it works A scheduled trigger is used so we can run everyday to automate this process. A website page is then fetched with the HTTP request node and the contents we want to track are extracted using the HTML node. To detect changes, we generate a hash on the contents with the cryptography node and compare it with previously seen hashes using the "remove duplicates" node. If the hash was seen before, the workflow stops here. Finally, when new changes are detected a copy of the contents are uploaded to Google Drive and a logged into a Google sheet. A notification email can also be sent if action is required. How to use Update the URL you want to track in the node named "variables" and ensure the HTML node has updated selectors to get the content you want. Ensure the timezone is set correctly when using the Scheduled Trigger node. Requirements Google Sheets, Drive and Gmail for storing and notifying about changes. Webpages should ideally be publicly accessible. If not, you may need to switch the HTTP request node with a webscraping service. Customising this workflow Not using Google? Easier swap to other Service providers such as Miscrosoft365. Need more URLs? Try modifing the variables node to accept multiple URLs though the HTML node will need to be customised.

This n8n workflow leverages a Telegram Message Trigger to activate an intelligent AI Agent capable of processing both text and voice messages. When a user sends a message in text or in voice format, the workflow captures and transcribes it (if necessary), then passes it to the AI Agent for understanding and response generation. To enhance user experience, the bot also displays a typing indicator while processing requests, simulating a natural, human-like interaction. Key Features Multi-Modal Input: Supports both text messages and voice notes from users. Real-Time Interaction: Shows a “typing…” action in Telegram while the AI processes the input. AI Agent Integration: Provides intelligent, context-aware, and conversational responses. Seamless Feedback Loop: Replies are sent directly back to the user within Telegram for smooth interaction. How It Works The workflow triggers whenever a message or voice note is received on Telegram. If the input is a voice note, the workflow transcribes it into text. The text input is sent to the AI Agent for processing. While processing, the bot sends a typing indicator to the user. Once the AI generates a response, the workflow sends it back to the user in Telegram. Setup Instructions Create a Telegram Bot: Use @BotFather to create a bot and obtain your bot token. Configure n8n Credentials: Add Telegram API credentials in n8n with your bot token. Add credentials for any speech-to-text service used for voice transcription (e.g., Open AI Transcribe A Recording). Import the Workflow: Import this workflow into your n8n instance. Update all credential nodes to use your Telegram and transcription service credentials. Set Webhook URLs: Ensure Telegram webhook is set properly for your bot to receive messages. Make sure your n8n instance is publicly accessible for Telegram callbacks. Test the Workflow: Send text messages and voice notes to your Telegram bot and observe the AI responses. Customization Guidance Add new message handlers: Extend the workflow to handle additional message types (images, documents, etc.). Improve transcription: Swap or add speech-to-text services for better accuracy or language support. Enhance AI Agent: Customize prompts and context management to tailor the AI’s personality and responses. AI Model Flexibility: Swap between different AI models (e.g., GPT-4, Claude, or custom LLMs) based on task type, cost, or performance preferences. Tool-Based Control: Add custom tools to the AI Agent such as calendar access, Notion, Google Sheets, web search, database queries, or custom APIs—allowing for dynamic, multi-functional agents Security and Implementation Notes The Telegram node manages message reception and sending but does not directly handle AI processing. Voice transcription requires integration with external APIs; secure those credentials in n8n and monitor usage. To simulate typing, the workflow uses Telegram’s “sendChatAction” API method, providing users with feedback that the bot is processing. Ensure your AI API keys and Telegram tokens are securely stored in n8n credentials and not exposed in workflows or logs. Benefits Handles natural conversational inputs with text or voice. Provides a smooth, engaging user experience via typing indicators. Easy integration of advanced AI conversational agents with Telegram. Flexible for personal assistants, helpdesks, or interactive chatbots.

How it works • Allows users to manage their Google Calendar via WhatsApp using natural language • Handles event creation, updates, deletions, availability checks, and agenda overviews • AI agent interprets the user’s message and triggers the appropriate calendar action • Responses are sent back to the user via WhatsApp, with confirmation or schedule info Set up steps • Set up a WhatsApp Business Cloud account and configure your webhook • Connect your Google Calendar using n8n credentials • Deploy OpenAI API key for natural language understanding • Link each calendar action (create, update, delete, search) to the TimePilot agent • Customize confirmation messages and automate reply formatting Note: More detailed configuration and custom logic are described inside sticky notes within the workflow.

Description AI-Powered Multi-language Customer Support In this guide, we'll walk you through setting up a comprehensive AI-driven workflow that handles customer messages in any language through WhatsApp and email channels, providing intelligent translation, summarization, and automated responses. Ready to revolutionize your customer support? Let's get started! What's the Goal? Automatically handle customer messages** from WhatsApp and email in any language Translate and validate** incoming messages with smart language detection Generate intelligent summaries** with priority classification for support teams Provide automated responses** back to customers via their preferred channel Log all interactions** to database for tracking and analytics Send notifications** to admin team for high-priority cases Deliver 24/7 multilingual customer support** without manual effort Integrate seamlessly** with WhatsApp Business API and email systems By the end, you'll have a fully automated customer support system that handles multilingual communications, prioritizes urgent cases, and maintains comprehensive interaction logs. Why Does It Matter? Manual handling of multilingual customer support can be overwhelming and inefficient. Here's why this workflow is a game-changer: Break Global Language Barriers**: Handle customer inquiries in any language effortlessly Never Miss Important Messages**: Priority detection ensures urgent cases get immediate attention Save 80% of Manual Work**: Automation handles routine inquiries and escalates complex ones 24/7 Availability**: Respond to customers anytime, enhancing satisfaction and retention Professional Customer Experience**: Consistent, well-formatted responses in the customer's language Complete Audit Trail**: Database logging provides insights and accountability Scalable Solution**: Handle growing customer base without proportional staff increase Think of it as your always-on, multilingual customer support team that never sleeps and never misses a beat. How It Works Here's the step-by-step magic behind the automation: Step 1: Multi-Channel Message Capture WhatsApp Trigger**: Captures incoming WhatsApp messages via Business API webhook Email Trigger (IMAP)**: Monitors designated customer support email for new messages Both channels feed into the same processing pipeline for consistent handling Step 2: Data Normalization & Validation Data Normalizer & Validator**: Standardizes message format regardless of source channel Extracts key information: sender details, message content, timestamp, channel source Validates data integrity and handles malformed inputs gracefully Step 3: Smart Language Translation Smart Language Translator**: Automatically detects source language and translates to English Preserves original message context and cultural nuances Stores both original and translated versions for reference Step 4: Enhanced Summary & Priority Processing Enhanced Summary & Priority Processor**: Uses AI to analyze translated content Generates concise summaries highlighting key customer concerns Priority Classification**: Automatically tags messages as: 🔴 High Priority: Urgent issues, complaints, billing problems 🟡 Medium Priority: Product inquiries, general support 🟢 Low Priority: Thank you messages, general feedback Creates structured output with priority flags for support team triage Step 5: Message Source Intelligence Check Message Source**: Determines optimal response channel and method Routes WhatsApp messages back to WhatsApp, emails back to email Maintains conversation context and threading Step 6: Automated Customer Response Customer WhatsApp Auto-Response**: Sends acknowledgment via WhatsApp Customer Email Auto-Response**: Sends professional email replies Responses include: Confirmation of message receipt Estimated response time based on priority Reference number for tracking Next steps or immediate solutions for common issues Step 7: Database Logging & Analytics Log to Database**: Stores complete interaction history including: Original message and translation Priority classification and reasoning Response sent and timestamp Customer contact information Channel and source metadata Enables analytics, reporting, and quality assurance Step 8: Admin Notifications & Alerts Admin Email Notification**: Immediate email alerts for high-priority cases Admin WhatsApp Alert**: SMS/WhatsApp notifications for urgent escalations Workflow Completion & Metrics**: Performance tracking and completion confirmations Workflow Architecture ┌─────────────────┐ ┌──────────────────┐ │ WhatsApp │ │ Email Trigger │ │ Trigger │ │ (IMAP) │ └─────────┬───────┘ └─────────┬────────┘ │ │ └──────────┬───────────┘ │ ┌──────────▼──────────┐ │ Data Normalizer & │ │ Validator │ └──────────┬──────────┘ │ ┌──────────▼──────────┐ │ Smart Language │ │ Translator │ └──────────┬──────────┘ │ ┌──────────▼──────────┐ │ Enhanced Summary & │ │ Priority Processor │ └──────────┬──────────┘ │ ┌──────────▼──────────┐ │ Check Message │ │ Source │ └─────────┬┬──────────┘ ┌┘└┐ ┌──────────▼┐ ┌▼──────────┐ │ Customer │ │ Customer │ │ WhatsApp │ │ Email │ │ Response │ │ Response │ └──────────┬┘ └┬──────────┘ └┬─┬┘ ┌─────────▼─▼─────────┐ │ Log to Database │ └─────────┬───────────┘ │ ┌─────────▼───────────┐ │ Admin Email │ │ Notification │ └─────────┬───────────┘ │ ┌─────────▼───────────┐ │ Admin WhatsApp │ │ Alert │ └─────────┬───────────┘ │ ┌─────────▼───────────┐ │ Workflow Completion │ │ & Metrics │ └─────────────────────┘ How to Use the Workflow? Importing a workflow in n8n is straightforward and allows you to use pre-built or shared workflows to save time. Below is a step-by-step guide to importing the Multi-language Customer Support workflow in n8n. Steps to Import a Workflow in n8n 1. Obtain the Workflow JSON Source the Workflow: Workflows are typically shared as JSON files or code snippets. You might receive them from: The n8n community (e.g., n8n.io workflows page) A colleague or tutorial (e.g., a .json file or copied JSON code) Exported from another n8n instance Format**: Ensure you have the workflow in JSON format, either as a file (e.g., customer-support-workflow.json) or as text copied to your clipboard 2. Access the n8n Workflow Editor Log in to n8n: Open your n8n instance (via n8n Cloud or your self-hosted instance) Navigate to the Workflows tab in the n8n dashboard Open a New Workflow: Click Add Workflow to create a blank workflow, or open an existing workflow if you want to merge the imported workflow 3. Import the Workflow Option 1: Import via JSON Code (Clipboard): In the n8n editor, click the three dots (⋯) in the top-right corner to open the menu Select Import from Clipboard Paste the JSON code of the workflow into the provided text box Click Import to load the workflow into the editor Option 2: Import via JSON File: In the n8n editor, click the three dots (⋯) in the top-right corner Select Import from File Choose the .json file from your computer Click Open to import the workflow Configuration Requirements Essential Setup Notes: WhatsApp Integration: Configure WhatsApp Business API credentials in the WhatsApp Trigger node Set up webhook URL in your WhatsApp Business account Test connection with a sample message Email Configuration: Set up IMAP credentials for your customer support email in the Email Trigger node Configure SMTP settings for outbound email responses Ensure proper email authentication (SPF, DKIM records) Translation Services: Add Google Translate API credentials in the Smart Language Translator node Alternative: Configure Azure Translator or AWS Translate based on preference Set up language detection and translation parameters Database Connection: Configure database credentials in the "Log to Database" node Create required tables for storing customer interactions: CREATE TABLE customer_interactions ( id SERIAL PRIMARY KEY, customer_contact VARCHAR(255), channel VARCHAR(50), original_message TEXT, translated_message TEXT, summary TEXT, priority VARCHAR(20), response_sent TEXT, timestamp TIMESTAMP DEFAULT CURRENT_TIMESTAMP ); Admin Notifications: Set up admin email addresses in notification nodes Configure WhatsApp/SMS credentials for urgent alerts Customize notification templates and thresholds Priority Classification Rules: Customize JavaScript code in "Enhanced Summary & Priority Processor" node Define keywords and patterns for priority detection: // High Priority Keywords const urgentKeywords = ['urgent', 'emergency', 'billing issue', 'not working', 'broken', 'refund', 'complaint']; // Medium Priority Keywords const mediumKeywords = ['question', 'how to', 'support', 'help', 'information']; // Classification logic if (urgentKeywords.some(keyword => message.toLowerCase().includes(keyword))) { priority = 'HIGH'; } else if (mediumKeywords.some(keyword => message.toLowerCase().includes(keyword))) { priority = 'MEDIUM'; } else { priority = 'LOW'; } Response Templates: Customize auto-response templates in both WhatsApp and Email response nodes Include your company branding and contact information Set up response templates for different priority levels and common scenarios Testing and Deployment: Test Each Channel: Send test messages via WhatsApp and email to verify end-to-end flow Verify Translations: Test with messages in different languages Check Database Logging: Confirm all interactions are properly stored Test Admin Notifications: Verify alerts are sent for high-priority cases Monitor Performance: Set up workflow execution monitoring and error handling Your Multi-language Customer Support workflow is now ready to handle customer communications 24/7 across multiple channels with intelligent automation and human oversight where needed!