Automate Daily GLPI Pending Ticket Notifications to Microsoft Teams

GLPI Pending Tickets Notification to Microsoft Teams

📋 Overview Automate daily notifications for pending GLPI tickets directly to Microsoft Teams. Never miss critical support cases with this workflow that monitors assigned tickets and sends personal alerts.

🔧 How It Works

Connect to GLPI - Authenticates and searches for your assigned tickets Filter Results - Finds tickets in "In Progress" status within your entity Send Notifications - Delivers formatted alerts to your Teams chat Clean Up - Properly closes GLPI session for security

📊 What Gets Monitored

Tickets assigned to specific technician (configurable) Status: "In Progress/Assigned" Entity: Your organization (customizable) Date range: Tickets after specified date

⚡ Key Benefits

Never Miss Deadlines - Daily automated reminders Personal Focus - Only your assigned tickets Time Savings - Eliminates manual checking (15-30 min daily) Rich Details - Shows ticket title, ID, and due date

⚙️ Setup Steps Time Required: ~30 minutes

Import Template - Add workflow to your n8n instance Configure GLPI - Set server URL, credentials, and app token Set Technician ID - Update to your GLPI user ID Connect Teams - Link your Microsoft Teams account Customize Filters - Adjust entity name and date range Test & Schedule - Verify notifications and set daily trigger

🎨 Easy Customization

Change technician ID for different users Adjust notification schedule (default: 8 AM daily) Modify entity filters for your organization Add multiple technicians by duplicating workflow

📋 Prerequisites

GLPI instance with API enabled GLPI user account with ticket read permissions Microsoft Teams account (basic license) n8n with Microsoft Teams integration

Perfect for support technicians who want automated reminders about their pending GLPI tickets without manual daily checks.