Automate NGO Aid Request Management with Telegram, GPT-4, and Google Sheets

NGO TPM Request Management System

Benefits

For Beneficiaries: 24/7 Accessibility** - Submit requests anytime via familiar Telegram interface Language Flexibility** - Communicate in Arabic through text or voice messages Instant Acknowledgment** - Receive immediate confirmation that requests are logged No Technical Barriers** - Works on basic smartphones without special apps

For TPM Teams: Centralized Tracking** - All requests automatically logged with timestamps and user details Smart Prioritization** - AI categorizes issues by urgency and type for efficient response Action Guidance** - Specific recommended actions generated for each request type Performance Analytics** - Track response patterns and common issues over time

For NGO Operations: Cost Reduction** - Automated intake reduces manual processing overhead Data Quality** - Standardized categorization ensures consistent reporting Audit Trail** - Complete record of all beneficiary interactions for compliance Scalability** - Handle high volumes without proportional staff increases

How it Works

Multi-Input Reception - Accepts both text messages and voice recordings via Telegram Voice Transcription - Uses OpenAI Whisper to convert Arabic voice messages to text AI Categorization - GPT-4 analyzes requests and categorizes issues (aid distribution, logistics, etc.) Action Planning - AI generates specific recommended actions for TPM team in Arabic Data Logging - Records all requests, categories, and actions in Google Sheets with user details Confirmation Feedback - Sends acknowledgment message back to users via Telegram

Set up Steps

Setup Time: ~20 minutes

Create Telegram Bot - Get bot token from @BotFather and configure webhook Configure APIs - Set up OpenAI (transcription + chat) and Google Sheets credentials Customize AI Prompts - Adjust system messages for your NGO's specific operations Set Up Spreadsheet - Link Google Sheets for request tracking and reporting Test Workflows - Verify both text and voice message processing paths

Detailed Arabic language configuration and TPM-specific categorization examples are included as sticky notes within the workflow.

What You'll Need: Telegram Bot Token (free from @BotFather) OpenAI API key (Whisper + GPT-4) Google Sheets API credentials Google Spreadsheet for logging requests Sample Arabic text/voice messages for testing

Key Features: Dual input support (text + voice messages) Arabic language processing and responses Structured data extraction (category + recommended action) Complete audit trail with user information Real-time confirmation messaging TPM team-specific workflow optimization