Classify and route DevOps chat requests with Mattermost and Claude

Automatically classify and route DevOps requests from your team chat using LLM + on-call calendar lookup. What it does This workflow turns your Mattermost channel into a smart DevOps intake system. When someone mentions @devops-duty, the workflow:

Receives the message via Mattermost outgoing webhook Classifies the request into one of 8 categories using an LLM Looks up the current on-call engineer from Google Calendar Routes the request through a Switch node based on category Acknowledges in a Mattermost thread with the classification result

Categories create_resource - Provision new databases, secrets, services, DNS records incident - Something is broken — production or staging issues question - Information requests, status checks, clarifications ci_cd_error - Build failures, deployment issues, GitHub Actions problems limits - Billing limits, quotas exceeded change_request - Modify existing infrastructure or configuration `code_approve - Code review and merge request approvals other - Anything that doesn't fit above

Extending Each Switch output is an independent branch — connect sub-workflows or additional nodes per category. For example:

incident → trigger an AI investigation sub-workflow with MCP tools (Kubernetes, Grafana, etc.) create_resource → run a provisioning playbook ci_cd_error → fetch GitHub Actions logs and analyze failures

Connect these workflows: incident new_system, modify infrastructure ci_cd_error question